MAKING RESERVATIONS

Here you have a very useful video that will help you taking reservations on the phone when being at the front desk.

VIDEOS - DIALOGUES AT THE HOTEL

Here you have some videos which can help you to improve your oral skills when dealing with guests at a hotel. They are cartoons.

Checking in:




Solving problems:


Checking out:

VIDEO: CHECKING IN

Here you have another video that can be useful for the oral exams and for your future professional career.

VIDEO: CHECKING INTO A HOTEL (BY LINGUA TV)

Have a look at the following video. It takes place at the reception of a hotel. A guest is checking in. Listen to it carefully. Pay attention to the dialogue and try to reproduce it with your partner. (Video taken by Lingua TV. English for Hotel and Tourism: 'Checking into a hotel')

BOOKING A ROOM IN A HOTEL (FACE TO FACE)

Here is an example of a dialogue that takes places in a hotel between a receptionist and a guest. It can be used a as template for you to practise speaking.

R: Good evening madam.

G: Good evening, my name is Jackson. I have a room booked for tonight.

R: Oh right, I´ll just check…..What was your name again?

G: Jackson, Elizabeth Jackson.

R : Jackson? Er….. well there is no record of a reservation here. Did you make your booking by phone?

G: No, by email. I´ve got a copy of your reply here, look.

R: I see. Well there´s nothing on the computer.

G: Well, do you have a room?

R: I´ll just check……Oh! Yes, we seem to be half-empty tonight.

G: Well , can I have a room then?

MAKING A RESERVATION (FACE TO FACE)

Have a look at the following website where you will be able to practise and to listen to a dialogue that takes place in a hotel between a guest and a receptionist.
http://www.audioenglish.net/english-learning/english_dialogue_hotel_booking_a_room_2.htm

Here are more dialogues and listenings for you to practise.

http://www.audioenglish.net/english-learning/efl_hotel.htm

HOTEL RESERVATIONS

If you want to improve your language skills when taking reservations at a hotel, why don't you have a look at this page? You will see the most important sentences receptionists and guests utter when making reservations.
You can also practise making reservations by listening and completing the following dialogue.