CUSTOMER CARE - DEALING WITH COMPLAINTS

Here you have a ppp where you can see possible complaints in a restaurant but... What happens at the end? Have a look and say if this has also happened to you.
Customer Care Ppp

TIPS ON ORAL PRESENTATIONS

In this ppp you will find some pieces of advice in order to improve your oral presentations. Take them into account when speaking in front of an audience.

Tips on oral presentations blog

View more presentations from dgmmm.

ENGLISH SPEAKING COUNTRIES

Do you know the difference among the UK, England, Great Britain and the British Isles? If you press here you will be able to find it out.

In order to test your knowledge of the British Isles I recommend you this webpage where you will have the chance of answering the questions of a quiz. I hope you enjoy it. If you have any doubts, have a look at the following map.

Here you have a map with the UK airports. I consider this map very important for you because it will help you locate some of the most important cities in the UK.

PERSONAL LANGUAGE FILE

Can you remember this? It is the document I included in "useful documents" at the beginning of the course. It was an idea I learned in Glasgow last year and I modified it to suit my students. I hope you find this tool useful because by using it you can review not only all the vocabulary and expressions but also the grammar points we have seen in class throughout the course.
Language File

INTERVIEW AT BARAJAS AIRPORT

Here you have an interview that one of your classmates did at Barajas Airport. It was an assignment all of you had to do and I am sure it was a very productive activity even though asking someone in English represented a great effort for you.
The project was like this:

A PASSENGER SURVEY AT BARAJAS AIRPORT
Good morning/afternoon/evening. I’m a student of Travel Agencies / Tourism at Hotel Escuela High School, Madrid. We are doing a project about why people travel. Would you mind answering a few questions? If you don’t mind, we would like to record the interview as a class practice. Thanks a lot.

POSSIBLE QUESTIONS: CHECK-IN/DEPARTURE AREA

1. Where are you from?
2. Where are you travelling to?
3. How long have you been here?
4. Have you been in Spain before?
5. Where did you stay? (Accommodation)
6. What was the purpose of your visit?
7. How often do you travel abroad? Which countries have you visited?
8. What did you like most about Spain?

Thanks for your help. Have a nice trip.

Now listen to Diana Can you answer the questions Diana asked? Listen carefully and try, please.

INTERVIEW AT THE AIRPORT

MMD's Podcast

Do the same with Noemí's interview.

Noemi's survey

MMD's Podcast

And the same with Bàrbara's.

INTERVIEW AT THE AIRPORT - BARBARA'S SURVEY

MMD's Podcast

TICs AND THE TEACHER


Cartoon by Dave Walker. Find more cartoons you can freely re-use on your blog at We Blog Cartoons.

Cartoon by Dave Walker. Find more cartoons you can freely re-use on your blog at We Blog Cartoons.

MARKETING ANG PROMOTION

Here you can see a nice power point presentation where different countries are promoted. The ads have been taken mainly from two magazines: Time and Newsweek.

Why don't you advertise another holiday destination? Tell me when you have yours ready by sending me a comment.

Promotion Presentation

This is José's
Buenos Aires - José Arias

This is Jenny's.
Maldives - Jenny Muñoz

And here is Noemí's.
Seychelles - Noemi

What's your opinion about Jessica's project? Have a look.
Morocco - Jessica

Bárbara wants to recommend us Egypt. Look!
Egypt - Bárbara

Why don't you have a look at Víctor's?
Munich - Víctor

PREPOSITIONS

Here you have two pages where you can practise prepositions.

The first one is related to prepositions of time. You can have a look at the explanation (very graphic) and do the exercise below which has to do with travel.  http://www.grammar-quizzes.com/preps_time.html.

The second one has to do with using prepositions for time and place. It is prepositions in context because you have a text to fill in about Michael Phelps, an Olympic swimmer. http://www.grammar-quizzes.com/preps_paragraph.html.

If you are more interested in prepositions you can press the different options at the top of the page.

COMPARATIVES AND SUPERLATIVES

Have a look at the following presentation. It is about the use and structure of comparatives and superlatives that summarises what we have seen and practised in class. I hope you find it useful. Then you can do the following geography quizzes and at the same time you check your geography knowledge you can practise comparatives http://www.eclecticenglish.com/quizzes/ComparativeQuiz/comparativeQuiz.html or superlatives http://www.eclecticenglish.com/quizzes/SuperlativeQuiz/superlativeQuiz.html

Comparative And Superlative Adjectives

View more presentations from guest1639c2.

TRAVEL INSURANCE - ANSWERS TO THE EXERCISE

Once we have corrected the exercises, you can have a look at the key in order to check your answers.

Travel Insurance Answers Blog