LISTENINGS. TAKING BOOKINGS.

You’ll hear a phone call in which a client is booking a conference room at a hotel. Listen and write down as many details as you can in order to fill in a registration form correctly.

 

From Jones, L. (1998) Welcome! CUP. Unit 22, B, Track 27)

 

Now listen to another person booking a room. Write down all the information you need in order to fill in the registration form.

From STRUTT, P. (2003) English for International Tourism Intermediate, Longman Unit 7, list 2, Track 18)

BOOKING A ROOM IN A HOTEL (FACE TO FACE)

Here is an example of a dialogue that takes places in a hotel between a receptionist and a guest. It can be used a as template for you to practise speaking.

R: Good evening madam.

G: Good evening, my name is Jackson. I have a room booked for tonight.

R: Oh right, I´ll just check…..What was your name again?

G: Jackson, Elizabeth Jackson.

R : Jackson? Er….. well there is no record of a reservation here. Did you make your booking by phone?

G: No, by email. I´ve got a copy of your reply here, look.

R: I see. Well there´s nothing on the computer.

G: Well, do you have a room?

R: I´ll just check……Oh! Yes, we seem to be half-empty tonight.

G: Well , can I have a room then?

MAKING A RESERVATION (FACE TO FACE)

Have a look at the following website where you will be able to practise and to listen to a dialogue that takes place in a hotel between a guest and a receptionist.
http://www.audioenglish.net/english-learning/english_dialogue_hotel_booking_a_room_2.htm

Here are more dialogues and listenings for you to practise.

http://www.audioenglish.net/english-learning/efl_hotel.htm