DEALING WITH COMPLAINTS IN A HOTEL

Watch the video below and answer the following questions:

• What happens?
• How does the receptionist deal with the problem?
• What would you have done?

VIDEOS - DIALOGUES AT THE HOTEL

Here you have some videos which can help you to improve your oral skills when dealing with guests at a hotel. They are cartoons.

Checking in:




Solving problems:


Checking out:

CUSTOMER CARE - DEALING WITH COMPLAINTS

Here you have a ppp where you can see possible complaints in a restaurant but... What happens at the end? Have a look and say if this has also happened to you.
Customer Care Ppp