MAKING RESERVATIONS

Here you have a very useful video that will help you taking reservations on the phone when being at the front desk.

ROLE-PLAYS AT THE TRAVEL AGENCY

Here you can watch two videos in which students of Travel Agencies and Events Management act out a dialogue at the travel agency. Well done, students! Congratulations!

                                                

BOOKING A ROOM IN A HOTEL (FACE TO FACE)

Here is an example of a dialogue that takes places in a hotel between a receptionist and a guest. It can be used a as template for you to practise speaking.

R: Good evening madam.

G: Good evening, my name is Jackson. I have a room booked for tonight.

R: Oh right, I´ll just check…..What was your name again?

G: Jackson, Elizabeth Jackson.

R : Jackson? Er….. well there is no record of a reservation here. Did you make your booking by phone?

G: No, by email. I´ve got a copy of your reply here, look.

R: I see. Well there´s nothing on the computer.

G: Well, do you have a room?

R: I´ll just check……Oh! Yes, we seem to be half-empty tonight.

G: Well , can I have a room then?

MAKING A RESERVATION (FACE TO FACE)

Have a look at the following website where you will be able to practise and to listen to a dialogue that takes place in a hotel between a guest and a receptionist.
http://www.audioenglish.net/english-learning/english_dialogue_hotel_booking_a_room_2.htm

Here are more dialogues and listenings for you to practise.

http://www.audioenglish.net/english-learning/efl_hotel.htm

BOOKING A HOLIDAY

If you want to practise for the orals here there is a very useful link. There you can see the most common questions people ask when they contact a travel agent. They are related to types of rooms, facilities, flighst, clothing, etc. As a travel agent, I know this is not enough, so there you will also be able to see the answers.
Once you are on the page, in order to see all the questions and answers, choose the topic you are interesting in from the list you have on your left.
http://www.hoho.co.uk/html/qlanzarote.html
 
Photo: Michael Clayton-Jones


Another interesting link is http://www.languages.dk/archive/ws1_materials/Spanish_scenarios.pdf. You will see several dialogues. Number 4 takes place in a travel agency but there are some others which are also interenting in the field of tourism.


And if you want to practise listening, visit
http://www.audioenglish.net/english-learning/english_dialogue_air_travel_reservations_airline_2.htm where you will find a dialogue that also takes place at a travel agency.
You can see the tapescript below.
(AudioEnglish.net)
Reservations clerk: — Northwind Airways, good morning. May I help you?
Mary Jones: — Yes, do you have any flights to Sydney next Tuesday afternoon?
Reservations clerk: — One moment, please... Yes. There´s a flight at 16:45 and one at 18:00.
Mary Jones: — That´s fine. Could you tell me how much a return flight costs? I´ll be staying three weeks.
Reservations clerk: — Economy, business class or first class ticket?
Mary Jones: — Economy, please.
Reservations clerk: — That would be €346.
Mary Jones: — OK. Could I make a reservation?
Reservations clerk: — Certainly. Which flight would you like?
Mary Jones: — The 16:45, please.
Reservations clerk: — Could I have your name, please?
Mary Jones: — My name is Mary Jones, that´s M-A-R-Y J-O-N-E-S.
Reservations clerk: — How would you like to pay, Ms. Jones?
Mary Jones: — Can I pay at the check-in desk when I pick up my ticket?
Reservations clerk: — Yes, but you will have to confirm this reservation at least two hours before departure time.
Mary Jones: — I see.
Reservations clerk: — Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.
Mary Jones: — Thank you.