Listen to the following conversation that takes place in a travel agency. The customer wants to travel somewhere hot for a beach holiday in November. Which of these places do they choose -The Gambia, Spain, Tenerife, Lanzarote, La Gomera or France? What is wrong with the places he doesn't choose?
Listen and write down as many details as possible:
Name of hotel
Room
Meal Plan
Dates and times of departure and arrival
Airports
Clients' Names
Telephone number
Booking reference number
(From HARDNG, K. (1998) Going International. English for Tourism. OUP, U. 3, p. 32)
Friday, 18 May 2012
Friday, 11 May 2012
DEALING WITH COMPLAINTS IN A HOTEL
Watch the video below and answer the following questions:
- What happens?
- How does the receptionist deal with the problem?
- What would you have done?
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